Return/ Replacement Policy
Baby Gear: Strollers, Prams, Highchairs, Rockers, Cribs, Cradles, Wardrobes, Walkers, Furniture, Study Table, High Chairs, Tubs and Pools, Tricycles and Cycles, Battery Rideons and others
|Damaged, Defective||7 days from delivery||Replacement|
In case you face any issues with the product, such as damaged product, defective product, or any other similar issues, you may request for a replacement of the product within 7 days of the delivery of the product. For Bigger Products, We may offer you Part Replacement also to make the whole process faster and hassle-free.
Once the original product(s) has been received at our Facility and has passed the quality check, the replacement product will be shipped.
To be eligible for a return, we must receive the product in the same condition that you received it in. It must also be in its original packaging with tags intact.
The product should be in unused, undamaged, unwashed, unassembled and original condition without any scratches or dents.
If replacement is being done due to damage issue, then only reported damages will be considered while QC Check.
We will arrange the pickup of the product by reputed courier company. If in case your Pin code is non-serviceable for return pickup, We request you to kindly arrange the shipping of the product. We will reimburse the shipping charges Max. up to Rs500, when the product is received by us.
To initiate Replacement, kindly mail us on [email protected]
Kindly share photo, video proof of the defect. The defect/damage should be clearly visible in the proof.
- Clothing and Footwear – Not including Accessories and Not including Newborn
- Clothing – Exchange Policy within 7 days from the delivery of the product.
- Only damaged products, defective products, and products with missing parts are eligible for replacement.
- You may request replacement within 7 days of the delivery of the product.
- Part replacement is eligible if requested within 7 days if there is a manufacturing defect.
- Only replacement of the product is available.
Return/ Replacement Window
To initiate replacement, kindly mail us at [email protected]
Return/ Replacement Requirements
- Return Timeframe: You may request a replacement within 7 days of delivery of the product
- Item Condition: Items should be returned unused and in original packaging.
- To initiate replacement, mail us at [email protected] with the order ID and issue a description brief with a photo or video proof of a defect.
- We will arrange the pickup of the product by a reputed courier company.
- If your PIN code is non-serviceable for return pickup, We request you kindly arrange the product’s shipping.
- We will reimburse the shipping charges, Max up to Rs500, when the product is received by us.
Note: “StarAndDaisy offers a replacement-only policy. Damaged products can be replaced. We strive to ensure your satisfaction with quality products.”